How are program suggestions, comments, and/or concerns addressed?

Of course, any issue that involves the safety, security, or happiness of your loved one will be addressed immediately, especially if you use the “Satisfaction Survey” tool on this website. In addition, our organization utilizes a Consumer Advisory Committee (CAC) to review all program complaints, concerns, comments, and suggestions. This committee is made up of key management staff, outside members who have experience in the services we provide (but who have no specific interest in any of our companies), family members, and even a few individuals served in our program. All issues presented to the committee are discussed at length, and solutions are developed by the committee and presented to the program’s management team for review and implementation. There is a regional CAC meeting held quarterly in each of the six areas in which we provide services in Texas. The minutes of these committee meetings are even reviewed by outside regulatory authorities to ensure that we are taking all feedback seriously and responding in an appropriate and timely manner.

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