How is my loved one’s medical information handled?

The Health Insurance Portability and Accountability Act (HIPAA) was enacted in August of 1996 and outlines two rules that companies in possession of sensitive health information must protect. Privacy and Security. Our companies extensively train our staff to protect the privacy and security of health information of our clients. Information is only accessible and shared on a need-to-know basis. All client information, including protected health information, is locked away and requires permission to view or access the information. For both paper-based information and information in electronic form, we train our staff to prevent unauthorized viewing or access and underscore the importance of private health information remaining just that – private. Whether it is something as simple as turning medical orders face-down when working with them at a desk, or not accessing electronic records from un-protected computers, our staff are trained to be diligent in their actions. Severe penalties for violations, including termination are tied to this awareness. We conduct regular audits of our electronic systems to detect unauthorized access. We regularly audit current access permissions to ensure that only our staff members that need access are allowed. We also maintain and audit our systems constantly to ensure they are protected against anticipated threats like unauthorized electronic access and viruses. If you would like to know more about HIPAA and how it pertains to your loved ones’ Health information, please check out The Texas Health and Human Services Commission or The U.S. Department of Health & Human Services ( information for Individuals on Health Information Privacy at

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