We expend a considerable effort upon enrollment in getting to know your loved one. Through extensive interview with primary family members, we complete a lengthy document that we call “All about me” that identifies all of an individual’s needs, as well as what interests and motivates your loved one and what might need to be avoided. Once this document is complete, we use it as a training tool for all staff and outside contractors (e.g., behavior specialists, medical professionals, etc.) to ensure that everyone involved in serving an individual is consistent and aware. Then, we provide ongoing monitoring and supervision of all staff to ensure that staff continue to be knowledgeable and follow the procedures developed to meet special needs successfully.

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