What is the role of the Case Manager?

The Case Manager is responsible for designing the plan for services for each assigned individuals, and for overseeing the timely implementation of those services. Case Managers generate a lot of the documentation that shows how services are planned and delivered. In developing such plans, the Case Manager is responsible for setting attainable goals and milestones for assigned individuals in order to measure the effectiveness of services periodically throughout the year. Also, the Case Manager serves as a primary contact for family members to share information and resolve concerns.

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