How does our agency incorporate the family’s wishes, when those wishes are different from what the agency believes is best?

Family members are in the “driver’s seat” at all times. We do not impose our will in the key decisions that affect your loved one, unless you truly choose for us to do so. Of course, there are limitations in what we can provide with the resources that we have. But mostly, all of the key decisions affecting the care and services of your loved one are made by family members whenever they choose to be involved, or to whatever extent they choose to be involved. Family members make decisions about medications, choice or residence, choice of day program, choice of activities, diets, and many other key decisions. Our role is to support individuals, but also to support families…never to supplant them.

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