What procedures will staff implement in a crisis situation? How are staff trained to address potentially aggressive behavior?

We provide extensive training in prevention of aggressive behaviors, focusing on recognizing the signs of possible aggression and simple effective communications strategies for de-escalation of agitation. Recognizing the source of upset, validating the emotions associated with such upset, and carefully developing strategies to address the problem. Staff are taught how to interact with an upset individual in a calm, interactive, non-threatening, and non-judgmental manner. Staff are also taught how to document such episodes in order to facilitate the development of specialized behavior plans that more effectively address recurring target behaviors.

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