We complete inventories of all new items and maintain all personal belongings to the best of our ability. Occasionally, an item may come up missing for any number of reasons beside theft, in which case we will investigate the problem and make restitution whenever we failed to protect the property of your loved one…typically by replacing the item. We encourage a variety of traditional safeguards related to items of higher value, and limit the cash on hand with any one individual to what we determine can be safely maintained by that individual without assistance (typically between $5-$20). We strongly discourage families from sending cash through the mail and from giving loved ones cash directly; instead, we encourage family members to send funds to one of our account managers, who can deposit the funds for future availability and thus safely account for those funds.

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