What are your policies regarding privacy?

The individuals we serve have the same privacy rights as everyone else. We honor their right to privacy in every way possible. We never enter a private location, such as bedroom or bathroom, without knocking and requesting permission to enter. We don’t open an individual’s mail without permission and in that individual’s presence. We include individuals and their legally authorized representatives in all service planning meetings and related discussions. We don’t discuss anything about an individual to anyone who is not authorized by proper official consent to have access to such information, as part of our overall confidentiality policy. We provide detailed training to all employees, regardless of position, regarding privacy, confidentially, and all of the rights of the individuals we serve. Privacy may only be compromised in any way if there is a specific medical or clinical need (e.g., assistance in the bathroom or shower), and only with the official consent of the individual or the legally authorized representative.

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