Almost daily, and at random times, on weekdays and weekends, and by all supervisory staff, including but not limited to Case Managers, Nurses, Program Directors, maintenance specialists, and even executive staff…including the company President, CEO, and owner. Someone is in each of our homes constantly and unexpectedly. This supervision is truly key to ensuring a higher level of quality in the services we provide. Although we place a lot of trust in the people we employ, additional monitoring and supervision not only promotes accountability…it also increases the opportunity for ongoing training and “on-the-spot correction,” as well as encouraging the relationships between individuals residing in the homes and the supervisory staff that work out of our offices. This additional benefit of cross level relationships keeps everyone on the same page about our expectations, and helps us better understand what the individuals we serve want and need.

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