Archives: FAQs

How does your company maintain good relations with group home neighbors?

We understand the importance of being good neighbors, and we engage in many efforts to ensure that we do not create any trouble in our neighborhoods, including monitoring parking of company and employee vehicles and training staff on friendly non-confrontational interactions with neighbors. Truly, most of our neighbors are very supportive of our presence and […]

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Does your company have any policy regarding whether my loved one can have a cell phone?

We are happy to assist an individual in having a cell phone if that individual is functionally capable of using it. Many individuals we serve have mobile devices and use them every day. We do want to make sure individuals can afford them, and we sometimes assist individuals in setting plan limits that work with

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As a Host provider, what training will I receive from your company to help me do the best job I can do?

We provide Host providers with all of the training necessary to be excellent caregivers, as well as follow all of the related rules and regulations. Host training focuses on daily care, related documentation, medication storage and management, communication methods with our agency’s professional and management staff, prevention of abuse/neglect/exploitation, fire safety, and several other key

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As a Host provider, can I choose any day program for my loved one, regardless of the daily rate charged to your company for day program services?

Yes. An individual and the Host provider can choose the best day program available. If the costs of the day program exceed the daily HCS reimbursement rate, the Host provider can pay the difference through the Host agreement with us, the provider agency. Also, the Host provider is responsible for any late fees charged by

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As a Host provider, am I responsible for providing all of the transportation needs of my loved one, or does your company assist with the transportation needs of individuals receiving Host services?

Our Host providers are responsible for providing all transportation needs; our agency does not assist with the transportation needs of the individual served by the Host provider. We know this might be a deal breaker for some Host providers who are expecting transportation assistance form our agency.

As a Host provider, am I responsible for providing all of the transportation needs of my loved one, or does your company assist with the transportation needs of individuals receiving Host services? Read More »

As a Host provider, how often should I expect visitors…either from your company or the State?

Host providers should be ready for a visitor at any time. The State will likely show up unannounced at least once a year. We will come more often in order to provide training and support. However, we will always come announced unless we suspect a significant problem that can only be determined during an unannounced

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As a Host provider, what documentation must I maintain in our home at all times?

Host providers should be ready for a visitor at any time. The State will likely show up unannounced at least once a year. We will come more often in order to provide training and support. However, we will always come announced unless we suspect a significant problem that can only be verified during an unannounced

As a Host provider, what documentation must I maintain in our home at all times? Read More »

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