Archives: FAQs

In the group home, is my loved one expected to do the cooking and the cleaning?

Our staff are expected to perform all of the tasks necessary to ensure clean and safe homes, as well as meal preparation and mealtime monitoring. Individuals are encouraged to help to whatever extent possible by sharing in reasonable parts of these tasks. But ultimately, our Direct Care Staff assume the final responsibility for these tasks. […]

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Does your company have any policy on switching between residential models (e.g., between Host, in-home supports, or group home)?

Family members who serve as principle decision-makers are informed that their loved one can switch between any available residential models at any time, as is their right in the HCS Program. Switching between group homes is based on availability. But changing between residential models (e.g., from group home to Host) can be accommodated at any

Does your company have any policy on switching between residential models (e.g., between Host, in-home supports, or group home)? Read More »

What will happen to my loved one if your company has a bad inspection?

We will correct whatever issues are deficient in our program within the allotted time frame. Specifically, we take immediate steps to correct the specific issue at hand. In addition, we will make systematic changes to prevent any such issues from reoccurring going forward. We will always make mistakes, but we will hard to correct them.

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Who inspects your company? Are such inspections made public?

The Texas Health and Human Services Commission conducts annual inspections of all of our programs, as well as unannounced residential site inspections to ensure our homes are in proper condition with adequate food, medications and supplies…and that our staff are properly trained in all key are. In addition, financial auditors inspect our management of individual’s

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I am interested in your program, but not yet ready to make a decision. Can I talk to other family members of individuals already receiving your company services to learn more about their experiences with your company?

We will furnish any interested family with contact information of key family members of individuals presently receiving our services so that investigating family members can call to check a reference. We only give such information from family members who don’t mind receiving the call, but we encourage all of those the facility members giving the

I am interested in your program, but not yet ready to make a decision. Can I talk to other family members of individuals already receiving your company services to learn more about their experiences with your company? Read More »

If I am interested in exploring services for my loved one through your company, but I am not entirely sure if your company is the best fit, how can I explore your services without actually making a firm commitment?

We suggest coming for a tour of a few of our group homes in the search area. We strongly suggest visiting them when individuals and staff are home, not during the day during the week when our individuals are out receiving day services. It’s important to see the facility in full operation…meet the other residents

If I am interested in exploring services for my loved one through your company, but I am not entirely sure if your company is the best fit, how can I explore your services without actually making a firm commitment? Read More »

If I choose your company for my loved one, what paperwork do I need to provide?

Guardianship papers, if that applies. Your loved one’s photo ID, if available. Birth Certificate, if available. Social Security Card, if available. Medicaid Card or Managed Care Organization Card. Medicare card, if applicable. Private Insurance card, if applicable. Determination of Intellectual Disability, which is usually made available by the local authority. Document indicating choice of our

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Do neighbors ever provide resistance, and if so, how does your company respond so that my loved one feels accepted in the neighborhood?

Our individuals’ choice of residence in the community is protected by the Americans with Disabilities Act (ADA), as well as the Fair Housing Act. Any effort to prevent people with disabilities from living in any public neighborhood is discriminatory and illegal, and we will engage in any legal efforts necessary to ensure that the individuals

Do neighbors ever provide resistance, and if so, how does your company respond so that my loved one feels accepted in the neighborhood? Read More »

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