Absolutely. We encourage strong bonds between housemates, as well as between their respective families. Housemates become like family to each other, and it is only natural for them to want to share their own outside relationships with each other.
There are two complaint hotlines hosted by HHSC, one for ICF and one for HCS. We provide these numbers to all families at the time of enrollment and keep them posted at every office and group home.
We maintain a team of professional and management staff on call all day and night, weekdays and weekends. We rotate those responsibilities so that someone is always immediately available to address any need. In addition, our direct care staff assigned to provide care to you loved one work on site at all times.
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The Program Manager is a director level position in each of our geographic regions. The Program manager is responsible for the entire overall operations in the assigned regions, as well as serving as a liaison to the community, at large…including working with potential families seeking information or placement in our program
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The Direct Care Supervisor is responsible for the recruiting, hiring, and training new employees. In addition, the Direct Care Supervisor manages the staff schedule to ensure adequate staff coverage in assigned homes, as well as ensuing that those staff are performing their job duties in an exemplary manner.
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The Case Manager is responsible for designing the plan for services for each assigned individuals, and for overseeing the timely implementation of those services. Case Managers generate a lot of the documentation that shows how services are planned and delivered. In developing such plans, the Case Manager is responsible for setting attainable goals and milestones
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The Nurse, not surprisingly, oversees the medical care of assigned individuals. That care primarily involves medications, physician’s appointments, and staff training of direct care staff who are performing a variety of “medical” tasks under the Nurse’s supervision. In addition, the Nurse is available at all times to address emergent medical needs, and also serves as
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We are committed to ensuring that everyone involved in the care of your loved one is safe and secure in the event of an emergency or natural disaster. Some such issues are less significant, but still important. For example, if the air conditioner stops functioning in a group home, we will make arrangements for the
Yes. We maintain contracts with expert groundskeepers to ensure lawns are mowed regularly never to exceed a reasonable length, as well as keep hedges trimmed, beds weeded, leaves removed, and whatever grounds keeping work is necessary to ensure that our group homes don’t stand out in a negative from the rest of the homes in
We understand that the individuals we serve have limitations in their ability to perform various tasks, including cooking and cleaning. Our approach is to be encouraging and sensitive in requesting as much help from individuals in performing such tasks, but ultimately going behind individuals respectfully to make sure these tasks are completed thoroughly and to
