Archives: FAQs

Can any of my relatives provide in-home care to my loved one? If so, are there any restrictions?

Yes, with some restrictions. Relatives can definitely be the caregiver staff for a loved one in the natural home setting of that loved one, as long as that staff does not reside at the same location as the individual (as determined by documentary evidence, such as a driver’s license of the staff showing a different […]

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Can my loved one stay back from an outing? If my loved one stays back from an outing, how will your company provide supervision in that situation?

We operate a network of homes in each of our regions, and they are mostly located relatively close to each other. Our staff are cross-trained to work in any of our houses, and we typically match up houses to go on activities together. It is very common that one or more individuals may choose not

Can my loved one stay back from an outing? If my loved one stays back from an outing, how will your company provide supervision in that situation? Read More »

Can your company transport my loved one to a relative’s home for a visit when I am unable to provide that transportation?

We may be able to provide transportation of a loved one to a family member if the distance is not too far, and the timeframe doesn’t disrupt important activities of the remaining individuals, such as med pass time, meals, or other planned activities.

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What kind of meetings do I have to attend, how often, and where are meetings held?

Each individual served has at least an annual team meeting to review service outcomes from the previous year and plan services for the upcoming year. Typically, those meetings occur at our program office. However, we can make special arrangements for people who have transportation restrictions or related issues on occasion. Most importantly, we want to

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How easily can my loved one switch homes if there is a problem in the current home that cannot be resolved any other way?

We can offer any home that has an available spot to any family of any individual presently being served. We prefer to keep our homes single-sexed, as most families prefer that environment for their loved one, as well. We understand that group home placement is a trial and error experience, and placing individuals with like

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What expenses am I responsible for? What expenses is my loved one responsible for? What expenses is the program responsible for?

The individual receiving services, with some financial assistance from our agency, is generally able to cover all expenses, with few exceptions, as long as those expenses are within the scope of what is reasonable. For example, regularly priced shampoo that is affordable and typically purchased at a grocery store is within the scope of what

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What is the average length of employment of a caregiver staff at your company? How does your company minimize employee turn-over?

Our actual staff retention rate has remained fairly constant at around 65%, which means that in a given year, at least 65% of those who were employed with us at the beginning of that year are still employed with us by the end of that year. It is our goal to have every employee stay

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What is the availability of a nurse if my loved one becomes sick or injured?

One of our agency nurses will assess your loved one in person as soon as humanly possible. In the meantime, the nurse will communicate and coordinate with the on-site caregiver staff to get information about your loved ones current status (i.e., vital signs) and give clinical instructions over the phone. If the symptoms described to

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Will a full or queen-sized bed fit in a typical bedroom, or must my loved one sleep in a twin-sized bed?

A full or queen sized bed will definitely fit in most bedrooms, and many of the individuals we serve have them. In the worst case scenario, the larger bed may fit better placed against a corner of the room with a single nightstand on the opposite (open) side. This configuration usually works well.

Will a full or queen-sized bed fit in a typical bedroom, or must my loved one sleep in a twin-sized bed? Read More »

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