Archives: FAQs

How are non-verbal individuals accommodated?

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Non-verbal individuals require special attention and additional patience from caregiver staff. Many non-verbal can communicate in limited ways through gestures, signs, and communication devices. Unfortunately, most non-verbal individuals have no means of communication whatsoever, other than by exhibiting agitation when frustrated due to the inability to communicate when needed. Our staff are trained to detect […]

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What type of transportation does your agency provide?

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We maintain a fleet of minivans and some full sized vans to transport groups of individuals to and from day activities, employment sites, recreational activities, medical appointments, and therapies, as needed. As necessary, we have specialized vehicles with wheelchair lifts and related modifications to be able to safely transport individuals with specific physical needs. Our

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What type of leisure / recreational activities does your agency provide, and how do individuals choose?

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We provide a wide variety of activities and outings, ranging all the way from simple get-togethers with other homes (within our program) for dinner to semi-formal dances, professional sporting events, theatrical events, symphony, etc. Many activities are free or fairly inexpensive, and other may be less frequent, but sometimes more expensive such as special concerts,

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What procedures will staff implement in a behavioral crisis situation, and how are staff trained? How does your agency develop behavioral support plans?

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In a behavioral crisis, staff are trained to implement the strategies outlined in an individual’s behavior support plan. If the crisis includes imminent danger to the individual acting out and/or others, staff are trained to detect this emergency and respond accordingly. In a behavioral crisis, as defined by such imminent danger, the staff are trained

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What procedures will staff implement in a crisis situation? How are staff trained to address potentially aggressive behavior?

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We provide extensive training in prevention of aggressive behaviors, focusing on recognizing the signs of possible aggression and simple effective communications strategies for de-escalation of agitation. Recognizing the source of upset, validating the emotions associated with such upset, and carefully developing strategies to address the problem. Staff are taught how to interact with an upset

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How does our agency incorporate the family’s wishes, when those wishes are different from what the agency believes is best?

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Family members are in the “driver’s seat” at all times. We do not impose our will in the key decisions that affect your loved one, unless you truly choose for us to do so. Of course, there are limitations in what we can provide with the resources that we have. But mostly, all of the

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