Archives: FAQs

How does your agency get adaptive equipment for my loved one?

The process of obtaining adaptive equipment can sometimes be complex and arduous, but is a wonderful service through the HCS program and our staff are knowledgeable in this process. Specifically the process involves getting a professional recommendation for the item(s), getting proof of Medicaid denial, getting bids for the best price, our agency purchasing the

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How will your company ensure that my loved one gets around safely?

Our agency performs driving history checks on all employees and screens out drivers with verified evidence of history of reckless driving. In addition, we ensure all of our company vehicles are in good working order, well maintained, current on all inspections and registrations, and are outfitted with tires with proper tread life. We train all

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How are new staff selected?

First, we recruit though several means, including multiple online and print ad sources. All applicants are required to apply online through our company website. We utilize a specialized Human Resources software solution to manage the processing of all applicants to facilitate a more organized approach to understanding applicants’ related experience and/or assets that might be

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How does your company pair housemates…is it based on age, gender, level of functioning, or some combination of these factors?

We definitely try to keep homes single-sexed, with very few exceptions. We generally prefer to pair housemates with peers who are on a similar level of communication and participation. However, our many years of experience in trying to anticipate who will get along best with whom has taught us that ”obvious” matches might not be

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If we choose the group home option, can I have input in selecting the housemates of my loved one?

At the time that you choose a group home with our agency, you are certainly encouraged to choose among our homes with vacancies that have individuals residing in them that seem like a great fit for your loved one. Once placed in a home, if the peer match-up doesn’t quite work out as expected, you

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Will your company provide me with information and guidance even if I don’t think you company is the best program for my loved one or doesn’t currently have a vacancy in a group home?

Absolutely. We are happy to provide any assistance necessary to ensure that you are satisfied with the services we provide, or to assist you in finding another provider that you believe, for any reason, may be better equipped or otherwise better suited to meet the needs of your loved one. We know we can’t be

Will your company provide me with information and guidance even if I don’t think you company is the best program for my loved one or doesn’t currently have a vacancy in a group home? Read More »

I’m interested in HCS services, but I don’t know a whole lot about the program or where to begin. How should I proceed, and how can your agency help me in this early stage?

The best advice we give to any family member searching for services for the first time, or looking to transfer from another program, is simply to call us. If you call any of our regional offices or our corporate office, listen to the outgoing message for the option to receive more information about services for

I’m interested in HCS services, but I don’t know a whole lot about the program or where to begin. How should I proceed, and how can your agency help me in this early stage? Read More »

How often do your supervisory staff monitor group homes on site?

Almost daily, and at random times, on weekdays and weekends, and by all supervisory staff, including but not limited to Case Managers, Nurses, Program Directors, maintenance specialists, and even executive staff…including the company President, CEO, and owner. Someone is in each of our homes constantly and unexpectedly. This supervision is truly key to ensuring a

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What screenings do you require, when staff are hired (drug screen, criminal background check, abuse/neglect)?

We conduct a variety of required background checks, and some additional non-required checks that we think make good sense to protect the individuals we serve. First, we conduct a thorough criminal background check through the Department of Public Safety. We also conduct a background check on the Employee Misconduct Registry / Nurse Aid Registry, hosted

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